FAQS

LA LATTERIA WORLD AT GLANCE

  • What makes La Latteria different?

    La Latteria was created in 2015 to offer genuine and high quality artisanal Italian cheeses, produced in London, while remaining true to their Italian origins, by guaranteeing that the most traditional Italian recipes and artisans are brought here to re-create a piece of Italy in the hearth of London. La Latteria is committed to offer made-to-order products, delivered daily to customers’ door step.

  • Where is our milk coming from?

    La Latteria is highly committed to support British farmers. In fact, our milk is sourced from few hand-picked trusted British farmers who share our same principles and priorities on food safety and animal welfare. All our farmers comply with the Red Tractor Assured Dairy Scheme.

  • Do we make “Mozzarella”?

    Mozzarella is the correct name for cheese produced from buffalo milk. La Latteria produces fresh cheeses from cows milk, and despite nowadays the word “mozzarella” is commonly used also to identify products form cows’ milk, the correct denomination for the latter is Fior di Latte.

    While our Fior di Latte range is produced locally, with British milk, we will be sourcing buffalo milk products, such as Mozzarella di Bufala Campana, from very few selected producers from the relevant Italian regions.

  • Our ingredients

    We use few very simple ingredients, but we strive to find the best quality ingredients! We use milk from Fresian-Holstain cows, salt shipped from Italy and the best quality animal rennet. Unfortunately, the traditional way of making our products requires animal rennet, and despite the very small quantities used, this ingredient will make our cheeses not suitable for vegetarians.

    Also, we will do our best to tell you about the particular ingredients of our cheeses and we’ll try to ensure that our labels accurately reflect that. However, if you have any doubts or just want to check, don’t hesitate to contact us.

  • What is the shelf life for our products?

    We proud ourselves for not using any type of additive, except natural ones, such as salt. Therefore, the shelf-life of our products is relatively short and we provide clear indication on our labels. In specific: - Fior di latte: 5 days - Burrata and stracciatella: 4 days - Ricotta: 6 days - Rollatine: 5 days - Scamorze: 10 days. Nonetheless, in line with our philosophy of production to consumption within hours, we produce every day, when the city is still fast asleep. So please bear with us if, at times, there may be few delays in deliveries. Human work is behind every bit of what we do!

  • How should our products be stored?

    To enjoy our Fior di Latte at its best, the product should be eaten at room temperature. Our artisans strongly recommend keeping our Fior Di Latte out of the fridge on the day of production and ensure they are, eventually, refrigerated only at the end of that day, if not consumed. Please always ensure they are kept in water, to avoid the product drying out. For following days consumption, please ensure you take them out of your fridge 30 minutes before consumption. All other products should be refrigerated as early as possible.

  • How can I contact you?

    Phone - 07469 931390 - Monday to Friday, 9am – 5pm Email – info@lalatteria.co.uk

HOW TO ORDER

  • Do I need to register to order?


    For you to be able to shop with us you need to accept our terms and conditions and we need some personal information from you, e.g. your delivery address. You will not be able to checkout an order with La Latteria without registering.

  • How do I register?

    You can register at any time before checking out an order just by selecting the “Create an Account” link on screen. This will take you to our easy, step-by-step registration process. Once you have registered with all your data you are part of La Latteria community and the next time you shop with us, you will simply need to enter your user name and password, allowing you to quickly order from anywhere.

  • Is there a minimum order and why?

    The minimum order is £15 (excl. delivery). We are a small artisanal producer committed to bring you authentic products within few hours from production. We are trying to keep our delivery fees as low as possible, and therefore we have to set a minimum order level to enable us to achieve this. Orders above £50 will be shipped free of charge. For orders below £50 shipping fee will be applied. .

  • How do I know if my order has been confirmed?

    Once you've completed your order we'll send an order confirmation mail to your account email address. If you don't receive the mail, check your spam folder and also your promotions folder, if you are using Gmail.

  • I haven’t received my confirmation email

    Most likely it’s just a technical glitch and your order has probably gone through and there’s just a delay in your confirmation email. If you want to check, or view your recent orders, go to your account page and select “My Orders”. If it’s there, it should have gone through. If it’s not, please get in touch

  • Can I do my order by phone / email?

    We strongly recommend to place your orders through our online shop. Nonetheless you can order by phone or email. You can find our contact details in in the Contact Page.

DELIVERY

  • Can I pick my order up?

    Our premises are not open to the public and orders can only be delivered.

  • Who delivers my food?

    Our delivery drivers are thoroughly trained drivers. They collect your order directly form our dairy, make sure it remains fresh and ready to eat in temperature control units and bring the food to your door with a smile on their face. Speed and freshness are our first priority.

  • Where do you deliver?

    We are young and small and trying to do our best to reach you wherever you are, in London. Our delivery services are rapidly expanding and currently available throughout most (but still not all) parts of London. For more details on delivery zones please check our Delivery Map.

  • When will I receive my order?

    We proud ourselves to be a small, yet efficient artisanal dairy, with main focus on product and service quality. In order to deliver on both our goals, we invest time and resources to make sure each one of our products is made with the freshest ingredients and packaged with the highest level of care. As a result, once your order is confirmed, it is usually sent to production on the next day, and delivered on the same day of production. Order by 3pm for next day delivery. No delivery available on Saturday and Sunday.

  • How much are your delivery charges?

    Delivery charges are from £3.90 to £5.90 within our delivery zone.

    Shipping is free on orders over £50.

  • Delayed delivery

    Our drivers do everything they can to get your food to you as quickly as possible after production. On busy (or rainy) days, it may take a bit longer. Please forgive us in advance.

  • What if I am not around when the delivery driver arrives?

    We ask for your mobile and email during checkout for this reason. When our driver arrives he will contact you by phone. Please ensure that we are given instructions if there is somewhere specific you want the parcel left (eg with a neighbor) or call us at least a day before the delivery is due. Our drivers will wait up to 10 minutes before leaving for the next order. As they are delivering fresh products, unless instructed, we always ask them to leave the parcel in a safe place rather than return it to us. If there is no-one home, and the parcel is left in a safe place, the delivery is considered fulfilled. So keep an eye on your phone!

  • Can I change my delivery day?

    If you wish to change your delivery date please send us an email by 3pm on the day prior to delivery and we will try to accommodate.

  • What if I am not happy with all or part of my order?

    We take great pride in our products and service and if you are not happy then we certainly aren't. If you notice any products are missing from the pack at the time of receipt, or if it contains products that are different from the products ordered or if it contains damaged products, the best course of action is to refuse to accept the delivery and then get in touch with us as soon as possible on info@lalatteria.co.uk. We will do our best to help

  • How will my products stay fresh in transit?

    For our deliveries we normally use motorbikes, for which we have devised a simple, yet very efficient temperature control solution. We worked with Thermafreeze, a food-safe dry gel ice pack alternative, to identify the best solution for our container boxes.

    Our products will be normally packaged and then inserted in hermetically closed plastic containers surrounded by Thermafreeze ice packs. These contain tiny gel beads that are able to soak up large amounts of water and expand when doing so; enabling them to hold that water in a solid, frozen state for long periods of time. This ensure that the temperature is maintained below 6C.

  • How are the products packaged?

    Our fresh cheeses are prepared to order by our cheese maker on the day of your delivery and they are extremely delicate, especially right after production. Like production, they are manually packaged with the upmost care. We have tried several ways to package them in a format that would minimize fluids leakage or them being damaged during delivery. We are currently using what we think is the best balance between effectiveness and convenience. But we cannot guarantee unexpected inconveniences. We apologize in advance for any shortcoming of our packaging as we continue to working on improving it and finding the optimal solution.

PAYMENTS

  • Can I pay in cash?

    We are very sorry, but in order to streamline our operations and for the security of our drivers, we only accept payment by credit card or Paypal via the internet.

  • How can I pay for my order?

    Your options are pretty straight forward, card payment or through Paypal. The cards we accept are MasterCard, Maestro, Visa, and American Express.

  • Why do I have to enter my card details every time I shop?

    Protecting your privacy and the safety of your transactions is one of our main priorities, which is why we work with two of the best names in online credit card processing and security. We do not currently store your credit card.

  • Where is my invoice?

    You invoice is sent to you via email when your order is dispatched. Please be sure to check your junk mail but if for some reason you do not receive your invoice, please contact us on info@lalatteria.co.uk and we will be happy to provide a copy.

RETURNS AND REFUNDS

  • Why can't I return food products?

    To protect our customers and for reasons of hygiene the right of cancellation is available only for products that can be resold without giving rise to potential consumer health risks. Following this logic, unfortunately we are unable to accept returns of our products, since we are unable to guarantee that the products have been preserved adequately.

    However, please do contact us at info@lalatteria.co.uk should you have any issue with your delivery and we will do our best to solve the issue.